Equity and Inclusion Leadership Toolkit: Improving Communication and Climate

As asserted by Buller and Cipriano (2015), good communication skills are among the most important for a chair. This is not just because chairs are intermediaries of the deans and other more senior academic leaders, they also have a role in listening to and trying to understand the perspectives of faculty, students, and staff. Poor communication habits facilitate suspicion. But healthy communication practices engender trust and are foundational for achieving a welcoming and inclusive work environment.